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1. What is ZIPPY?
ZIPPY is a mobile application developed by ZIPPY CAPITAL LIMITED that provides short-term and medium-term online loans
to Nigerian citizens. It aims to offer quick and convenient financial solutions.
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2. Who can use ZIPPY?
ZIPPY is available to Nigerian citizens who are at least 18 years old and have a valid Nigerian phone number and bank
account.
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3. How do I download and install the ZIPPY app?
You can download the ZIPPY app from the Google Play Store. Simply search for 'ZIPPY' in the store, click on the app, and
follow the installation prompts.
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4. Is there a registration fee to use ZIPPY?
No, there is no registration fee to sign up for ZIPPY. However, there may be fees associated with loan disbursement and
repayment.
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5. What documents do I need to apply for a loan?
To apply for a loan, you will need to provide a valid government-issued ID (such as a passport or driver's license),
proof of income, and a recent utility bill to verify your address.
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6. How long does it take to get approved for a loan?
The approval process is typically fast, and you can expect a decision within a few hours. In some cases, it may take up
to 24 hours.
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7. How much can I borrow?
The loan amount varies based on your creditworthiness and financial history. New users may be offered smaller amounts,
while returning users with a good repayment history can access larger sums.
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8. What is the interest rate on ZIPPY loans?
Interest rates vary depending on the loan amount and term. The exact rate will be provided to you during the application
process.
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9. How do I repay my loan?
You can repay your loan through various methods, including bank transfer, mobile money. The repayment options will be
detailed in your loan agreement.
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10. What happens if I miss a payment?
If you miss a payment, you may incur late fees and your credit score could be negatively affected. We recommend
contacting customer support immediately to discuss your situation and explore possible solutions.
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11. Can I extend the loan repayment period?
Yes, you may be able to extend the repayment period. Please contact customer support to request an extension and discuss
the terms.
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12. Is my personal and financial information secure?
Yes, ZIPPY employs advanced encryption and security measures to protect your personal and financial information. We do
not share your data with third parties without your explicit consent.
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13. Why does ZIPPY need access to my SMS data?
Access to SMS data is essential for credit assessment and user verification. It helps us determine your creditworthiness
and ensures that you are a legitimate user, thereby enhancing the security of our platform.
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14. How do I check my loan status?
You can check your loan status by logging into your ZIPPY account. Your dashboard will display the current status of
your loan, including any upcoming payments and due dates.
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15. How can I contact customer support?
You can reach our customer support team via email at help1@zippycapital.ltd. We are available from 9:00 AM to 5:00 PM,
Monday to Friday