ZIPPY CAPITAL LIMITED is a legally registered company in Nigeria, and the company address is: ONILEKERE, LAGOS STATE. ZIPPY CAPITAL LIMITED's main business is to provide loan services to eligible customers and has been filed and fully licensed with the Federal Competition & Consumer Protection Commission (FCCPF) of the Federal Republic of Nigeria. If you need to contact us, please email: help1@zippycapital.ltd.
At ZIPPY CAPITAL LIMITED ("ZIPPY" or "We"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information about you, the user of our website, www.zippycapital.ltd, and our associated mobile applications (collectively, the "Platform").
This Privacy Policy has been prepared in compliance with various regulations, including: The Microfinance Law and other applicable acts, regulations, and rules that require the publication of a privacy policy for handling personal information, including sensitive personal data, and all applicable laws, regulations, and guidelines provided by regulatory authorities such as the FCCPC.
CONSENT
By using the Platform, you expressly consent to provide the information required for the services (referred to as "Services") offered through the Platform. You acknowledge that we will collect the information detailed in this Privacy Policy to facilitate lending and non-lending services in partnership with various financial lenders, third parties, and service providers based on your requirements to avail such Services.
Purpose of Using Your Information
ZIPPY will only use your information to provide the Services to you.
Understanding and Agreeing to the Privacy Policy
In order to avail of any Services provided by ZIPPY, either directly or in partnership with lenders or other third parties, it is important that you read, understand, acknowledge, and unconditionally agree to be bound by the terms and conditions of this Privacy Policy.
Acceptance of the Privacy Policy
If you do not agree to this Privacy Policy or any part thereof, please do not use, access, download, or install the Platform or any part thereof.
Explanation of Our Policies and Practices
For users who consent to continue accessing the Platform and availing the Services, this Privacy Policy explains our policies and practices regarding the collection, use, and disclosure of your information.
COLLECTION OF INFORMATION
A. Information We Collect About You
To facilitate lending and non-lending services, ZIPPY will be required to access, collect, and share Personal Information with its lending partners, which may include banks or NBFSs registered with the FCCPC, or any other third-party providing value-added services in partnership with ZIPPY.
In such cases, ZIPPY will share the information securely and ensure that all personal information recipients comply with confidentiality, fidelity, and secrecy obligations, and sign covenants in this regard.
ZIPPY may make information available to third parties that are financial and non-financial companies, government agencies, courts, legal investigators, and other non-affiliated third parties as requested by You or Your authorized representative, or otherwise when required or permitted by law.
Personal Information:
Purpose: We collect your personal information, such as your name and email address, gender, birth date, education level, family status, work status, e-wallet, etc, to create and manage your account, provide customer support, and send you important updates and notifications related to our services.
How we use it: Your personal information is only used to provide you with our loan services, generate your credit report and improve your overall experience.
SMS:
Purpose: We may request access to your historical SMS messages so that we can evaluate and determine your credit limit. In addition, this is also used for authentication purposes to determine the identity of the user and avoid illegal login and use of the service.
How we use it: The data is transmitted to the domestic server (www.zippycapital.ltd) through encryption and is guaranteed to be used only for the services provided by the application.
How to disable: You can close the permission when you are not using the APP, but you will need to re-authorize it if you want to continue using.
Camera:
Purpose: We may ask for access to your device's camera to enable features that require image capture, such as taking profile photos for quick profile submission or profile verification.
How we use it: Your camera is used solely for the purpose of providing the specific feature requested and is not used for any other purpose.
How to disable: You can disable camera access by adjusting your device's settings or by not using features that require camera access.
Phone Device:
Purpose: We may request access to your phone's basic information, such as phone number and device model, to improve the functionality of our services and provide device-specific optimizations.
How we use it: This information is used to ensure compatibility with our services and to improve the overall user experience.
How to disable: You can disable access to your phone device information by adjusting your device's settings or by not using features that require this information.
Location:
Purpose: We may request access to your location in order to provide location based services, such as determining whether you are a legitimate user of us based on your location.
How we use it: Your location is used solely for the purpose of providing location-based services and is not shared with third parties unless necessary for the provision of these services.
How to disable: You can disable location access by adjusting your device's settings or by not using features that require location access.
Installed Apps:
Purpose: We may request access to a list of apps installed on your device to provide you with recommendations or integrations with other services you may be using.
How we use it: This information is used to provide you with a more personalized experience and to suggest relevant services and integrations.
How to disable: You can disable access to your installed apps list by adjusting your device's settings or by not using features that require this information.
Please note that disabling any of these permissions may affect the functionality of our services.
B. Information collected from third parties
We may collect credit information from credit bureaus or rating companies as your 'authorized representative'.
- We may receive document verification and repayment status from third parties like NSDL and payment gateway providers.
- We may collect GST details from official APIs or websites using provided credentials.
- This information is collected on a need basis and not retained by us, but transferred to lending partners.
C. Information you provide
You submit data to enable our services, including:
- Data from forms on the Application or Website
- Correspondence data (e.g., email, chat)
- Registration data (name, address, gender, DOB, email, phone, username, password)
- E-WALLET number, salary, bank details for loan applications
- Platform usage data
- Contact details of third parties you voluntarily add
We use this data to create profiles, complete KYC, approve loans, and provide support. We only store basic information (name, address, contact details).
You can choose not to provide optional information. Some activities require registration and mandatory information.
We do not collect or store biometric data.
D. Storage of Personal Information
- We store only basic personal information (name, address, contact info) for non-lending services.
- All data is stored on servers in Nigeria, complying with statutory/regulatory obligations.
- Other personal information collected for lending partners is transferred to them after preliminary onboarding.
E. Collection of Certain Non-Personal Information
We automatically track certain information about you based on your behavior on our Platform. We use this information to conduct internal research on our users' demographics, interests, and behavior to better understand, protect, and serve our users and improve our services. This information is compiled and analyzed on an aggregated basis.
PURPOSE OF COLLECTION
We collect and use your information for the following purposes:
- Identity verification and KYC facilitation
- Platform improvement and troubleshooting
- Loan facilitation and value-added services provision
- Customized product and service design
- Platform usage analysis and security maintenance
- Communication about requested products/services
- Customer satisfaction measurement and relationship management
- Marketing and promotional activities
- Data analysis for service improvement
- Compliance with laws and regulations
- Dispute resolution and fraud detection
- Customization of user experience
- Contact establishment in case of inability to reach you
We use and retain only basic personal information (name, contact info, address) necessary for:
- Providing Platform services
- Complying with legal obligations
- Resolving disputes
- Enforcing agreements
Information retention period is limited to the duration necessary for these purposes.
Third-party contact details provided by you may be used if we can't reach you.
DISCLOSURE TO THIRD PARTIES
We share your information with third parties, including regulated financial partners and vendors, for facilitating Platform Services. Specifically:
1. We disclose information to financial service providers, banks, NBFSs, and Lending Partners for:
- Loan facilitation
- Marketing and ad campaigns
2. We share data with third-party partners for analysis to improve our services.
3. We may disclose information to enforce our terms of use, protect our rights, or in case of corporate restructuring.
4. We share data with technology partners to track Platform interactions.
5. We may share information in case of mergers or acquisitions.
6. We disclose information to third-party technology or data source providers.
7. We share information under confidentiality agreements, restricting use to specified purposes.
8. We disclose KYC journey data to regulatory authorities for statutory audits (excluding ID numbers and mobile phone numbers).
9. We may share personal information with governmental or judicial authorities as per legal obligations.
Disclosure conditions:
- We may disclose without explicit consent if legally required, but will attempt to notify you.
- We seek express consent for sharing personal data with third parties.
- Information is shared on a need basis and only for stated purposes.
- Additional consent may be sought at appropriate stages if required by law.
- Third-party usage of your information is subject to their privacy policies.
We recommend reviewing the privacy policies of these third parties.
DATA RETENTION AND DELETION
At ZIPPY, we:
- Protect your personal data using appropriate security measures
- Retain information to provide seamless service, support, and detect/prevent fraud
- Keep data as long as necessary to provide our services
- Retain basic personal information to comply with legal obligations, resolve disputes, and enforce agreements
- May delete your data upon written request, but this may affect service usage
LINK TO THIRD-PARTY SDK AND OTHER SITES
Our App:
- Links to registered third-party SDKs and APIs
- Ensures third-party providers take extensive security measures
- Uses providers with strict access control and data encryption
- Employs providers with industry-leading security measures
- Third-party websites:
- Our Platform links to other websites that may collect your information
- We're not responsible for their privacy practices or content
- This Policy only addresses our data collection and use
- Their policies may differ, and we have no control or liability over them
CHANGES IN THIS PRIVACY POLICY
We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time for any reason. If any changes are made to the Privacy Policy, we shall update the same on the Platform. Once posted, those changes are effective immediately, unless stated otherwise. We encourage you to periodically review this page for the latest information on our privacy practices. Continued access or use of the Services constitutes your acceptance of the changes and the amended Privacy Policy.
SECURITY PRECAUTIONS
We are committed to protecting your information and maintaining its accuracy. We implement reasonable physical, administrative, and technical safeguards to help us protect your information from unauthorized access, use, and disclosure. For example, we encrypt all information when we transmit it over the internet. We also require that our registered third-party service providers protect such information from unauthorized access, use, and disclosure.
Our Platform has stringent security measures in place to protect the loss, misuse, and alteration of information under our control. We endeavor to safeguard and ensure the security of the information provided by you. We use Secure Sockets Layers (SSL) based encryption, which is the required level of encryption in Nigeria as per applicable law, for the transmission of the information.
We aim to protect from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
- Using encryption to keep your data private while in transit;
- Offering security features like an OTP verification to help you protect your account;
- Regularly reviewing our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems;
- Restricting access to personal information to our employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations;
- Ensuring compliance and cooperation with regulations and applicable laws;
- Regularly reviewing this Privacy Policy and making sure that we process your information in ways that comply with it.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
YOUR RIGHTS
Modifying or Rectifying Your Information
If any Personal Information provided by you is inaccurate, incomplete, or outdated, you have the right to provide us with accurate, complete, and up-to-date data and have us rectify such data immediately.
We urge you to ensure that you always provide us with accurate and correct information/data to ensure your use of our Services is uninterrupted.
In case of modification of Personal Information, users will be required to furnish supporting documents relating to the change in Personal Information for the purpose of verification by the company.
Delete the App from Your Device
You can request to remove content from our servers.
Withdrawal/Denial of Consent
- You acknowledge that the Platform has duly collected the information with your consent, and you have the option to not provide such information, deny consent for use of specific information, or revoke the consent already given.
- Any withdrawal of such personal information will not be permitted if any Service availed by you is active.
- Where consent has been withdrawn, the Platform does not guarantee or be liable for providing such Service.
- You have the following rights pertaining to your information collected by us:
Deny Consent: You have the right to deny consent for the use of specific data, restrict disclosure to third parties, data retention, revoke consent already granted to collect personal data, and, if required, make the App delete or forget the data.
Withdraw Consent: You may withdraw your consent to contact you, for the continued collection, use, or disclosure of your information, at any time, or request deletion of your Login account by raising a request on the Platform or by emailing us at help1@zippycapital.ltd.
- However, the Platform does not provide a guarantee of Services if any such controls are exercised.
- If you have availed any loan facilities from our lending partner, the lending partner shall have the right to continue processing your information until such credit facility has been repaid in full, along with any interest and dues payable, and/or for such period as may be allowed under applicable law.
- We shall not retain your data and information if it is no longer required by us and there is no legal requirement to retain the same.
- Note that multiple legal bases may exist in parallel, and we may still have to retain certain data and information at any time.
- The information may still be used for execution of any outstanding or termination activity of any Lending or Non-lending Services.
Report an Issue
You are entitled to prevent unauthorized usage of your information by our personnel/agents by informing us, within 10 days of being informed of the proposed use, that you do not wish to disclose such information.
You can also exercise this right at any time by contacting us at help1@zippycapital.ltd.
Specific Scenarios with Consequences to Withdrawal of Consent Information/data deletion may not be implemented for ongoing Services, including loan products.
GRIEVANCE REDRESSAL
If you wish to make a request for deleting any information from the Platform, you can do so by contacting us using the following details:
CONTACT US
Company: ZIPPY CAPITAL LIMITED
Address: Giza Above Khodeir Stationery
Email: help1@zippycapital.ltd
Please ensure that your request includes all necessary information and documentation to verify your identity and the nature of your request.